Privacy Policy

1. Information we collect

• Account information — when you sign in with Google, we receive your name, email address, and profile photo.
• Ticket details — the platform, issue type, subject, and description you provide when submitting a support ticket.
• Chat messages — the content of messages you exchange with a support agent, including any images you attach.
• Usage information — basic technical data such as timestamps, associated with your ticket and chat activity, used to operate the real-time chat feature.

2. How we use your information

• To connect you with a support agent and enable real-time chat about your ticket.
• To identify you when you sign back in and show you your own tickets.
• To notify you (in-app) of replies and updates related to your ticket.
• To maintain a record of your support conversation for quality and continuity purposes.

3. Sharing of information

We do not sell your personal information. Your ticket details and chat messages are visible to the support agent assigned to your ticket and to staff with administrative access to the support system. We do not share your information with third parties except as required to operate the service (for example, Google Sign-In for authentication) or where required by law.

4. Data retention

We retain ticket and chat data for as long as needed to provide support and maintain a service history. You may request deletion of your account data by contacting support through an open ticket or the contact details below.

5. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls limiting who can view ticket and chat data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your choices

You can review the tickets and messages associated with your account at any time from My Tickets. You may sign out at any time, which ends your session but does not delete your submitted data.

7. Contact

If you have questions about this Privacy Policy or how your information is handled, please reach out through an active support ticket and an agent will assist you.