Terms of Service

1. The service

Syd Support connects you with a human support agent to help you attempt to recover access to a social media account (Facebook, Instagram, YouTube, and other platforms) that has been hacked, disabled, or locked. Support is provided on a best-effort basis through a real-time chat tied to your submitted ticket.

2. No guarantee of recovery

We do our best to help you regain access to your account, but recovery ultimately depends on the policies and systems of the third-party platform (e.g. Facebook, Instagram, YouTube) and factors outside our control. We do not guarantee that any account will be recovered, unlocked, or restored.

3. Your responsibilities

• Provide accurate information about yourself and the account you need help with.
• Only submit tickets for accounts you own or are authorized to act on behalf of.
• Never share passwords, verification codes, or other account credentials in chat — a support agent will never ask you for your password.
• Use the chat respectfully; abusive or fraudulent use may result in your ticket being closed.

4. One active ticket at a time

To keep support organized, you may only have one active ticket open at a time. You'll need to wait for your current ticket to be resolved or closed before submitting a new one.

5. Account and access

You sign in using your Google account. You're responsible for maintaining the security of that account, as it's used to identify you and access your ticket history.

6. Limitation of liability

The service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Syd Support is not liable for any loss of access, data, or damages arising from your use of the service or from actions taken (or not taken) by the third-party platform related to your account.

7. Changes to these Terms

We may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the updated Terms.

8. Contact

Questions about these Terms can be directed to a support agent through an active ticket.